帮助与支持 Help & Support

会音会签帮助与支持

本页与「隐私政策」「用户协议」同处一个站点，正文与应用实际行为一致。若你的问题不在下列范围，欢迎直接邮件联系。

一、联系与反馈

邮件：huayanming2019@gmail.com
应用内：关于 → 意见反馈（一键唤起邮件，并附带本机诊断日志，定位更快）

我们会在看到后尽快回复。来信请说明：机型、iOS 版本、App 版本，以及复现步骤。

二、「转文字」没反应

语音转文字依赖系统的语音识别引擎，模拟器上没有可用引擎，必须真机使用。

首次按住说话时，系统会依次申请麦克风与语音识别两项权限；
若曾误点拒绝，请到「系统设置 → 隐私与安全性 → 麦克风 / 语音识别」中重新开启；
语音转文字由系统语音识别引擎完成；为实现转写，你说话的这段音频可能由 Apple 的语音识别服务处理（由 Apple 按其隐私政策处理）。本应用自身不设立服务器、不接收也不保存你的音频与识别结果；语音便签的录制、存储与播放全程在本机完成。

三、提醒 / 闹钟没有响

确认「系统设置 → 通知 → 会音会签」允许通知并开启声音；
检查是否开启了专注模式、低电量模式，或关闭了后台 App 刷新；
系统对待发通知数量有上限，远期的一次性提醒会在临近时自动排入，这是正常现象；
「闹钟类」任务在 iOS 26 及以上会额外走全屏响铃，可绕过静音。

四、桌面卡 / 锁屏卡不刷新

小组件由系统按其自身节奏刷新，App 无法强制。打开一次 App 会立即重发快照，卡片随即同步。若刚添加卡片，稍等片刻即可。

五、换手机后会员还在吗

在。会员绑定你的 Apple ID，换机后用同一 Apple ID 登录，在应用内点「恢复购买」即可解锁，无需重复付费。

六、卸载会丢数据吗

会。所有待办、便签与录音都只存在本机，卸载即清除且无法找回，我们也没有服务端副本可以帮你恢复。

请在「设置 → 备份与导出」中定期导出加密备份文件，并自行保存到安全位置。备份口令请一并妥善保管——口令遗失后备份无法解密。

七、能否把数据迁移到新手机

可以：旧机导出加密备份 → 新机安装后导入该文件即可（需输入同一口令）。录音文件随备份一并导出。

八、版本与更新记录

只记「看得见的变化」，不列内部改动：

1.0.0（首个版本）：日历便签与待办；语音便签与转文字；记账；声音资产库；桌面 / 锁屏 / 灵动岛卡片；Apple Watch 应用与表盘复杂功能；本地加密与加密备份；本地工具集（实用工具 21 项 + 办公工具 22 项，共 43 项）。

SoundNote Help & Support

This page sits alongside the Privacy Policy and Terms of Use, and describes what the app actually does. If your question is not covered here, please email us.

1. Contact and feedback

Email: huayanming2019@gmail.com
In the app: About → Feedback (opens your mail client with this device's diagnostics log attached, which speeds things up)

Please include your device model, iOS version, app version and the steps to reproduce.

2. “To text” does nothing

Voice-to-text relies on the system speech engine, which is not available on the simulator — use a real device.

The first hold-to-talk asks for Microphone and then Speech Recognition permission;
If you denied either by accident, re-enable them in Settings → Privacy & Security → Microphone / Speech Recognition;
Recognition is performed by the system speech engine; to produce a transcript, the audio you speak may be processed by Apple's speech recognition service (handled by Apple under Apple's privacy policy). The app itself runs no server and neither receives nor stores your audio or transcripts; recording, storage and playback of voice notes happen entirely on device.

3. Reminders or alarms do not fire

Check that Settings → Notifications → SoundNote allows notifications and sound;
Check Focus mode, Low Power Mode and Background App Refresh;
The system caps the number of pending notifications, so far-off one-shot reminders are enrolled automatically as they come near — this is expected;
“Alarm” tasks additionally ring full-screen on iOS 26 and later, bypassing silent mode.

4. Widgets do not refresh

Widgets refresh on the system's own schedule and the app cannot force it. Opening the app once re-publishes the snapshot immediately and the cards follow. If you just added a card, give it a moment.

5. Do I keep my purchase on a new phone?

Yes. The membership is tied to your Apple ID. Sign in with the same Apple ID on the new device and tap “Restore Purchase” in the app — there is no need to pay again.

6. Will I lose data if I uninstall?

Yes. Every task, note and recording lives only on this device, so uninstalling erases them for good, and we hold no server-side copy that could restore them.

Please export an encrypted backup regularly from Settings → Backup & Export and keep it somewhere safe. Keep the backup passphrase safe as well — a lost passphrase means the backup cannot be decrypted.

7. Can I move my data to a new phone?

Yes: export an encrypted backup on the old phone, then import that file on the new one (same passphrase). Recordings are included in the backup.

8. Version history

Only user-visible changes are listed here.

1.0.0 (first release): calendar notes and to-dos; voice memos with speech-to-text; the ledger; the voice asset library; Home Screen, Lock Screen and Dynamic Island widgets; the Apple Watch app and complications; local encryption with encrypted backups; the local toolkit (21 utilities + 22 office tools — 43 in total).